Skip to main content
Here are answers to some frequently asked questions about shopping online, the order process, and general site-related queries that may help you.

If you do not see answers to your questions here, please email us using the Contact Us page or phone our helpful Customer Services Team on freephone 1800 169 052.

Online Shopping

How do I checkout when I've finished shopping?
Check out is an easy and straightforward three-stage process:

  1. Enter your details in the Account Profile screen if you have not shopped with us before. Then the next time you shop with us you can use your email address and Password as a login and you will not have to re-enter your billing and delivery details.
  2. Enter your Billing Address — this is the address that is associated with the card that you are using to purchase.
  3. Enter your Delivery Address — this is where the items ordered will be sent.
  4. Enter your Freight Options. Click on 'Continue' to enter your credit card details securely. Then choose 'Submit Order" to complete. You then have an option to print out a copy of your order receipt for your records.

How much information do I need to give about myself?
In order to make a purchase online, you will need to supply the following personal details:

  1. Your surname and first name.
  2. Your email address.
  3. Delivery address and billing address (these may be the same).
  4. Contact phone number/s.
  5. Your payment option - we accept payment by the major credit cards.
Why can't I use a P.O. Box as my delivery address?
We are committed to making sure that each delivery reaches the right person in a timely fashion. We need to deliver to a home or work address where someone can sign for the delivery. Therefore P.O. Boxes are not an option.

I'm accessing this site from outside Australia. Can I still place an order?
Yes, but only if the delivery address is within Australia. If you wish to purchase in New Zealand please visit our NZ website:  We do not currently ship outside of New Zealand and Australia.

What methods of payment can I use online?
For online shopping with Briscoes, we accept the following credit cards: Visa, MasterCard, American Express, Diners Club and Masterpass. We do not accept any other forms of payment, including Briscoes Gift Vouchers, Eftpos, cheques, direct credit or cash on delivery.

What if I don't want to put my credit card details on the Internet?
No problem! Please call our Customer Services Team on 1800 169 052 and they can take your order over the phone. Be sure to have the details of what you want to order, where you'd like it delivered, and your credit card number handy when you call. You can contact them during the following hours; Mon-Fri 8.30am - 5.30pm AEST. You can also place your order by email -

Your Order Online

How safe is it to give you my credit card details?
Completely secure. We use advanced encryption technology that makes personal information such as credit card details unreadable as it travels over the Internet. Thanks to this technology, your credit card number and its expiry date become virtually indecipherable while in transit on the Internet.

How can I check that my transaction will be completely secure?
There are two ways of verifying the privacy of your transactions - when you are on a page that asks you to enter your credit card details, check for these signs to be sure your transaction is secure: a security icon (a key or a padlock) will appear on your screen, and the address of the document you are accessing begins with https:// (secure hypertext transfer protocol).

What will my credit card statement say?
The merchant name that will appear on your statement will be ‘Briscoes’.

Where's my order?
You can easily check on the progress of your order by logging onto this site using your email address and password and clicking on 'My History' to see its current status or by logging onto our Courier's website and utilise their Track'n'Trace facility. We'll also notify you by email when your order is dispatched. You can also contact our Customer Services team on 1800 169 052.

Can I cancel my order?
You may cancel your order any time before it’s left our warehouse by contacting our Customer Services team on 1800 169 052. Once it’s left us, it will need to be treated as a return – please see our Returns page for further details on how to complete this process.

How much do you charge for delivery?
We currently offer a $9.95 delivery charge for all online orders.  Special offer periods may apply.  To find out about these and other special offers, you can sign up to our newsletter.

How soon can I expect to receive my order?
We aim to deliver within 5-10 working days (Monday–Friday) of you placing your order, however on occasion certain items may be temporarily out of stock. If this happens, you will receive an email to advise of the expected delay time.

I've forgotten my Password. Can you help?
No problem. Click on Login at the top of the page. This takes you to the Account Login page where you can click the Forgotten Password? link to request your password. This is an automated service so you'll get a prompt reply anytime of the day or night.

How do I return an item purchased online?
You can return any product you buy from us for a full refund or exchange within 30 days of receipt, no matter what the reason. The product must be returned in its original condition with supporting paperwork and appropriate packaging.

To return product(s) please contact Customer Services on 1800 169 052 and we will advise you on how best to return the goods to us.

How can I tell if my order has gone through successfully?
Once you have completed all required details and clicked 'Submit Order' you should see a confirmation message on screen. This tells you that your order has been successfully processed. There may be a short delay before the confirmation message appears. If there is a problem with processing your order (such as a field left blank or an incorrect card number) you'll be notified straight away. You'll also receive an automated email confirming that your purchase has been successful.

Need Assistance?

1800 169 052

Calling Hours
Monday-Friday, 8.30am-5.30pm AEST

Contact Us